Data Center Support Specialist Job at Amazon Data Services, Inc., Frederick, MD

  • Amazon Data Services, Inc.
  • Frederick, MD

Job Description

Salary: $55,900 - 125,100 per year Requirements:

  • An Associate’s degree in an IT-related field or equivalent professional or military background.
  • A minimum of 2 years of experience with server hardware.
  • At least 1 year of experience working with UNIX/Linux operating systems.
  • Preferred certifications include A+, CND (Certified Network Defender), Network+, or Security+.
  • Preferred experience includes 2+ years in a Data Center environment and familiarity with storage devices.
  • Experience in managing tasks and priorities using a ticketing system.
Responsibilities:
  • As a Data Center Technician on our growing team, I will ensure the overall availability and reliability of data center operations to meet or exceed specified service levels. My role will involve performing detailed hardware and network diagnostics, carrying out physical repairs, and participating in an on-call rotation. My daily tasks may include:
  • Lifting and moving materials weighing up to 40 pounds.
  • Working in confined and/or elevated spaces.
  • Performing physical activities such as bending, lifting, stretching, and reaching.
  • Standing and walking for extended periods of over 8 hours a day.
  • Safely ascending and descending ladders, stairs, and gangways.
  • Working in an industrial environment and covering shifts longer than 8 hours to support 24/7 operations, which will include both day and night shifts.
Technologies:
  • AWS
  • Hardware
  • Support
  • Linux
  • Network
  • Security
  • Unix
  • Cloud
  • Web

More:

I am part of a diverse team that includes software, hardware, and network engineers, supply chain experts, security professionals, operations managers, and other key positions. I collaborate with colleagues across AWS to ensure we uphold the highest standards of safety and security while delivering virtually limitless capacity to our customers at the best possible cost. We foster an inclusive culture where bold ideas are welcomed, and I am empowered to see them through to completion.

Working in this role as a Data Center Technician, I take ownership of technical issues raised by our customers, engaging with other teams when necessary to drive resolutions. I demonstrate a strong ability for troubleshooting and problem-solving, often addressing issues at their core while maintaining a broader perspective. My commitment ensures that we uphold service level agreements through proactive issue detection and reporting. I am proactive and take initiative in the absence of direction, always aiming to improve effectiveness through process innovation.

At AWS, we value diverse experiences and encourage candidates to apply even if they do not meet all preferred qualifications. We prioritize work-life harmony, ensuring that success at work does not come at the expense of personal life. Our workplace culture emphasizes flexibility, support, and continuous learning, driving us to grow into more well-rounded professionals. Our employee-led affinity groups further enhance our inclusive environment, and we celebrate our differences through various ongoing events. As we aim to be Earth’s Best Employer, we provide ample opportunities for mentorship, knowledge sharing, and career advancement resources.

Compensation for this role reflects the labor market across various US geographic locations, with a base pay range from $55,900/year in the lowest geographic market up to $125,100/year in the highest market. Pay is influenced by factors such as market location, job-related knowledge, skills, and experience. Our total compensation package may also include equity, sign-on bonuses, and other benefits alongside a comprehensive array of medical and financial benefits.

last updated 40 week of 2026

Job Tags

Full time, Relocation package, Shift work, Day shift

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